Disclosures Regarding Internet

(Transparency Disclosures)

The following are the Terms of Service and Network Management Practices for Beehive Broadband.  The bandwidth you purchase (your service package or nominal bandwidth) is the maximum bandwidth available to you. Beehive Broadband will make its best effort to transmit your data in a timely fashion. However, Beehive Broadband does not guarantee you that you will be able to use your entire nominal bandwidth at any given time. This is referred to as “best effort” service. Beehive Broadband strives to make your total nominal bandwidth available for you to use within our network. Beehive Broadband’s prices for its service offerings and access speeds are set forth by the company elsewhere on our website – https://www.beehive.net.

Beehive Broadband cannot control bandwidth availability, congestion, or service quality on those parts of the Internet beyond our network.   When other customers use our network, you may not be able to use your maximum nominal bandwidth because all customers share total bandwidth capacity at some points on our network and on the Internet. If the bandwidth demand of all customers at a particular network location exceeds the bandwidth capacity provided, you may not be able to use your entire nominal bandwidth. All services other than Committed Bandwidth services are “shared services” used by many customers.

Service is provided equally to all customers, and every customer’s data has an equal chance to be served.  Service is provided equally to all customers, Internet services, protocols, and sources or destinations on the Internet such as websites, email servers, etc.

Affiliated Prioritization /Paid Prioritization.  Beehive Broadband does not practice directly or indirectly any prioritization of traffic that favors some traffic over other traffic, whether it is to an affiliated company or to any other customer in exchange for consideration, money, or otherwise.

Due to limited bandwidth capacity on an upstream basis (customer to Internet), service is provided equally to all customers, protocols, and sources or destinations on the Internet such as websites, e-mail servers, etc. Service is not prioritized by customer or source or destination on the Internet.  No services, protocols, or legal sources and destinations on the Internet are blocked other than for reasonable network management. Any effects on service may only be noticeable in times of significant congestion.

Throttling.  Beehive Broadband does not, other than for reasonable network management, throttle, degrade or impair access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Blocking.  Beehive Broadband may block any service, protocol, source, or destination that Beehive Broadband determines to be illegal or a threat to life, property, or national security, or if ordered to block or otherwise modify your data by law enforcement agencies.

Congestion Management.  At this time, Beehive Broadband  does not implement network management techniques when congestion occurs, however, in times of congestion on Beehive Broadband’s network, Beehive Broadband may, at its sole discretion, implement reasonable network management techniques to protect the services of all of Beehive Broadband’s customers so that each customer has adequate service quality. Beehive Broadband will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of the Beehive Broadband’s network.

Devices & Software

There are no restrictions on types of devices you may connect to Beehive Broadband’s network other than that they must be approved by the Federal Communications Commission (FCC) for use in the US telecommunications network. You may not connect any equipment to Beehive Broadband’s network that is not approved by the FCC. Most commercially available equipment such as modems, routers, and PCs are approved. The equipment approved by the FCC should have a label stating that it is approved and for what approved purpose the equipment can be used. Further, this information likely can be found in the user’s manual or printed instructions that are provided with the equipment or possibly on the manufacturer’s website. You should read this label whenever you buy any equipment you wish to connect to Beehive Broadband’s network. If you have questions about any particular equipment, please call us at 800-615-8021.

Beehive Broadband’s Internet access service is designed to function with accepted industry standard interface software such as provided by Microsoft, Apple, and others. If you use a type of software not widely used in the worldwide Internet, you may experience some problems with compatibility between your software and Beehive Broadband’s Internet access service. If you have any questions, please call us at 800-615-8021, and we will try to help you resolve this problem. It is the customer’s responsibility to assure that their software and operating interfaces conform to industry-accepted specifications.

Network Security

Beehive Broadband uses the latest industry-best-practices to maintain integrity and security of its network. This may include security protections that interfere with some types of customer traffic. If you believe your services are being disrupted by our security systems, please contact us at 800-615-8021

Beehive Broadband provides a level of protection for your computers from spam, viruses, and other malicious or unwanted items. While Beehive Broadband strives to provide the best protection possible for your computer, we make no guarantees that we can prevent all malicious or unwanted items from accessing your computer. It is the customer’s responsibility to protect their computers and other devices from unwanted or harmful items. It is very strongly recommended that you provide your own virus and malware protection, spam filtering, and firewall software.

There are additional considerations regarding Internet security related to Beehive Broadband’s Internet access service. Please review the Terms and Conditions portion of your service agreement.

Use of Beehive Broadband’s Services for Real-Time Applications

The Best Effort services above may be suitable for real-time applications if the customer has purchased adequate bandwidth for that service. Disruption during times of congestion, if any, will be minimized if you purchase adequate bandwidth for the services you wish to use. However, since there are occasionally conditions of extreme congestion at various points in the Internet, including Beehive Broadband’s network. Beehive Broadband does not guarantee that your service will never be degraded.

Note that bandwidth requirements will differ by real-time application. For example, video such as that offered by various services such as YouTube may require somewhat less total bandwidth than entertainment quality streaming video. Bandwidth requirements may also differ among providers.

Privacy of Customer Information

Beehive Broadband inspects packets of data you send or receive over our network to allow us to route and, where applicable, prioritize data. We inspect only the packet headers, which tell us where to send your data and the type of data.

Beehive Broadband does not examine the content of your data, i.e.: the data which you send or receive, such as the from and to e-mail addresses of your e-mail, which web sites you visit, the sources of your video, or the contents of files you send or receive.

Beehive Broadband does not sell or reveal your data to any third parties.

Beehive Broadband may provide any of your data, both on an active, real time basis and stored data such as your billing records, to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life, property, or national security.

Contact Us

If you have any complaints, questions or comments regarding our network management policies or practices, please contact us at 800-615-8021 or support@beehive.net