FAQs

If you would like to make changes to your plan, please contact us at support@beehive.net, call 800-615-8021 or use our contact us form. We are happy to help.

If you are having trouble logging in, contact our support team at support@beehive.net, use our contact us form or call 800-615-8021.

Beehive customers are able to access and create a login for their account online once their account has been set up with Beehive’s billing department. Please contact the billing department at 800-615-8021 to get your account set up. After your account is set up, you will be able to create an account at beehive.smarthub.coop, which will allow you to access your account online or through the Smarthub app for iOS and Android.

Broadband refers to a high-speed internet connection that is continuously active and faster than dial-up systems. Broadband is common in most urban areas and can include systems such as Digital Subscriber Line (DSL), Cable Modern, Wireless and more.

Broadband is a form of internet service. Wi-Fi creates the ability for devices to connect to the internet without wires. The majority of modems and routers have Wi-Fi built-in using the broadband connection.

Fiber optics are thin strands of pure glass about the diameter of a human hair arranged in bundles called fiber-optic cables that use light instead of electricity to carry a signal.

Fiber-To-The-Home (FTTH) is the installation and use of fiber-optic cables directly to your home (or business). Fiber technology can carry virtually unlimited amounts of information over extreme distances, whereas copper wire data rates are limited to a minuscule fraction of what fiber can do. After a few thousand yards with copper wire data, the rate dramatically slows and eventually ceases to function as the distance increases. Connecting homes with fiber-optic cables enable homes to receive the full spectrum of information, communication and entertainment without limits.

A dedicated fiber connection means more bandwidth than ever before. This also means more features and benefits for phone services and better quality television services.

Less Clutter: With a fiber connection, your TV doesn’t need antennas that clutter your home (inside or out), no overhead wires and no image compression that limits the pleasure of viewing.

Greater Capacity: Fiber-optic internet means more bandwidth than ever before, meaning there is a greater capacity to keep your internet working at high-speeds.

Greater Reliability: Being made of glass, fiber is not affected by certain weather conditions such as lightning. It does not degrade and because it is most often installed underground, it is immune to storms, fires and pole damage.

Cost-Effective: Fiber-optic internet brings a better, faster connection, added home value and requires significantly less maintenance than other types of internet connections. Together, these benefits make it more cost-effective and beneficial for your home.

Future Proof: Once installed, upgrades, if needed, only involve replacing the electronics and not the cable itself. That’s why fiber networks are said to be “future proof.”

By using directional boring methods (or horizontal directional drilling — HDD), disturbances to your property are minimized. Construction is kept almost entirely underground with minimal impact to the surface. Some surface disturbance could be needed to bring the cable out of the ground. Our goal is to leave your yard and landscape equal to or better than we found it.

Absolutely. A dedicated fiber connection is considered an upgrade to the property. In some cases, it is the most valued utility connection.  Market Researchers at the Fiber-to-the-Home Council estimated that a fiber connection can add up to $5,000 to your home value.

In regulated areas, a battery is needed in the case of power surges and power outages. Unlike copper wire-based technology, the fiber network does not power itself. Under normal circumstances, the battery signals light from the central office, through the fiber cables, to your home. During an outage, the battery keeps electronics alive.

The battery will last eight hours or longer unless used excessively during the outage. Once the power is back on it will recharge itself.

The optical device on the outside of your home is connected to a power supply we put inside your home. That power supply has the battery built-in making it necessary for regulated areas.

We are constantly working on expanding our network. If you currently aren’t in a serviceable area, please contact us for more information.

First, you need to know how much bandwidth you currently have. You can use the Beehive Broadband Internet Speed-testing Tool to figure that out. Then, you will be able to compare that with our high-speed internet packages to find the best option for your needs. See ‘What fiber-optic internet plans do you offer?’ in the FAQs for more information.

1Gbps does not mean that you are guaranteed to get 1Gbps every time you run a speed test. Beehive Broadband delivers 1Gbps to the Optical Network Terminal (ONT), but what speeds you experience will depend on the personal equipment you are using in your home. For example, you might only be seeing 100Mbps on a speed test because the laptop, iPad, etc. you’re using is only capable of 100Mbps. Using wireless/Wi-Fi can cause slower test results as well. Another thing to take into account when running a speed test is how many other devices are currently consuming data. The speed test will reflect how much is available and won’t take into consideration what is already in use.

We offer four different fiber-optic internet plans. Currently, some plans are not available to every location we service, but we are always expanding. To see what plans you are eligible for, use our Check My Address page or contact a service representative for more information.

Please go to the App store for iOS devices and the Google Play store for Android devices and download the BEEHIVE BEEtv app. When you search for the BEEHIVE BEEtv app, type in BEEHIVE BEEtv, the app icon will look like the image below. After you download the app you will need to set up your account.

BEEHIVE BEEtv offers up to 176 channels for your viewing pleasure. Review our channel line-up for all our offerings.

An Apple TV set-top box is no longer required as other devices are now compatible with the BEEHIVE BEEtv app. However, an Apple TV set-box may still be used for you to access your app. You will need a compatible device for each TV you plan to use BEEHIVE BEEtv with. To find a list of compatible devices go to question ‘What devices are compatible with BEEHIVE BEEtv’.

With our updated BEEtv app, you no longer have to use an Apple TV set-top box to access BEEtv, as a result, Beehive Broadband no longer rents the device. If you would like an Apple TV set-top box you can purchase one at many major retailers. Beehive Broadband does keep a small number of traditional STB devices for sale. Now, you have the flexibility of choosing which compatible device you want to use. For more information about compatible devices check the ‘What devices are compatible with BEEHIVE BEEtv?’ question below.

Most devices that allow you to download apps are compatible with BEEHIVE BEEtv. This includes iOS, Android, Apple TV, Amazon Firestick, and several smart TV’s. You can also get voice support for the apps through Google Home-enabled devices.

Yes, you can. Parental controls follow similar restrictions set up on your TV and streaming devices. You can update these controls in your device settings. Each device is a little different, but you can set up your pin in settings usually under a parental control tab. You will need a pin to access anything with the parental guidance rating of TV-MA, R, NC-17 or NR no matter what settings you have specified. When parental controls are enabled they take effect on all devices associated with your account.

After you’ve logged into your account on the app, the menu bar will show the following options: Home, Guide, Shows, Movies, Profile Icon and Search. Click the profile icon to navigate to the screen where you can view your DVR recordings. Select the gear icon in the upper right corner. It will bring up the menu where you can set up parental controls, manage profiles, request help, view legal information and sign out of your BEEHIVE BEEtv account when you’re done.

Please contact us at our main office during regular business hours Monday-Friday by calling 800-615-8021 or emailing us at support@beehive.net to make any updates to your programming package or account.

Yes! You can use any supported device with the BEEHIVE BEEtv app to schedule recordings.

There are a couple of steps you can take to troubleshoot what is happening. First, try force closing the app and then reopening it. Different devices have different ways of doing this. Please refer to the vendor documentation for the device you are using to learn how to force close apps if you are unsure how to do so. 

Next, you can try troubleshooting your device by unplugging it from power for 30 seconds and then plug it back in. 

If you continue to experience technical issues, please contact our customer support team at 800-615-8021. They will ask you some quick questions, such as:

• What are you seeing on the screen?
• Are other installed apps (Netflix, Hulu, iTunes) working properly?
• Are all of your Smart TVs in the house working as expected?
• Did anything change in the streaming device’s environment (cables moved, TV moved, new router)?

Please be near the TV or streaming device ready to troubleshoot with the technician when you call.

Yes, most up-to-date web browsers can be used to stream BEEHIVE BEEtv. 

• Google:
  • Chrome (Win 49+, OS X 55+)
• Mozilla:
  • Firefox (47+)
• Microsoft:
  • Edge (13+)
• Apple:
  • Safari (8+ on Mac OS X 10.11+)

Yes! Once you’ve signed up for the new Beehive BEEtv service, visit beetv.beehive.net to stream online. This service is only available when you are connected to your Beehive Broadband Fiber internet connection.

Currently, if you have a Bluetooth enabled STB remote, like an Amazon Fire Stick, you can use it to do voice searches within the BEEHIVE BEEtv app. The dictated keywords used in voice search will display results similar to if you had typed them. 

Beehive Broadband is currently working on the Alexa video skill. Once it’s out of beta, most Alexa-enabled devices should work with the BEEHIVE BEEtv app.

Yes, to be eligible for BEEHIVE BEEtv you need to have a fiber-optic internet plan through Beehive Broadband.

The standard BEEHIVE BEEtv package comes with 3 concurrent streams. There is an option to upgrade to 5 and 10 concurrent streams.

The standard BEEHIVE BEEtv package comes with 100 DVR hours. There is an option to upgrade to 300 or 500 hours.

Watch TV Everywhere (wTVE) is an add-on benefit we offer that provides additional content from your favorite channels through individual channel apps like Watch ESPN and ABCgo at no additional cost.

Yes! wTVE is an add-on option we provide for free when you sign-up for BEEHIVE BEEtv. To register you will need your Beehive account number and the last name on your account. Go to the wTVE site to create an account and register your username and password. After you’ve made your account you will be able to use channel-specific apps you’ve downloaded, as long as it is a channel included in your programming package. You will select Beehive Broadband from the list of providers when you log in to those apps.

These features are available on some but not on all channels. This function is restricted by most network providers. Many will allow you to rewind and watch shows and movies from the beginning but don’t allow fast forward. The best option to be able to rewind, pause and fast forward is to utilize the DVR recordings. Please visit our Channel Line-up Features chart to see available features allowed by channel.

Yes. Please visit our Channel Line-up Features chart to see available features allowed by channel.

No. Live BEEtv content is only available in the home where you receive internet service from Beehive. You can watch your DVR recordings and Watch TV Everywhere (wTVE) content on any compatible device when you are traveling or away from your home. Please visit our Channel Lineup Features chart to see available features allowed by channel.

Many of the network providers allow a function called “Replay.” To access this function simply go to the channel guide on the main menu bar and swipe to the left. You will be able to access “Replay” for recently aired programs from all participating providers. Many channels have this feature enabled for replay of programs that were aired within the last 72 hours. Please visit our Channel Lineup Feature chart to see available features allowed by channel.

Go to https://beetv.beehive.net/forgotpassword and follow the instructions to reset your BEEtv password or you can contact a Customer Service Representative during our normal business hours by emailing support@beehive.net or calling 800-615-8021

Digital phone service, also called Voice-Over-Internet-Protocol (VoIP), is a home phone service that utilizes your internet connection to make and connect phone calls. Generally, having your phone service run through your internet connection is more cost-effective than a traditional landline.

Yes, digital phone service works through your internet connection. If your internet went down your phone service would also be unavailable.

If you would like to keep your old phone number, you will need to send a Letter of Authorization for Beehive to request the port of your old number from your previous phone service provider. Please call us at 800-615-8021 or email us at support@beehive.net to see if your number is transferable.

Generally, the process can take anywhere from 3-20 business days depending on the releasing carrier’s policy.